Privacy Policy

Last Updated: August 9, 2026

This Privacy Policy describes how UpGoing (“UpGoing,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit www.upgoing.com, purchase our products, contact us, or otherwise use our services (collectively, the “Services”).

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Contact information, including your name, email address, phone number, billing address, and shipping address.
Order information, including products purchased, order history, payment status, delivery information, returns, refunds, and warranty or customer support records.
Account information, including your username, password, saved addresses, and account preferences.
Payment information. Payments are processed by third-party payment providers. UpGoing does not generally store your complete payment card information.
Device and usage information, including your IP address, browser type, device type, operating system, referring website, pages viewed, and interactions with our website, emails, or advertisements.
Customer service information, including messages, photos, videos, product reviews, warranty requests, and other information you provide when contacting us.
Marketing preferences, including your email and SMS subscriptions, cookie choices, and interactions with promotional communications.

Please do not send us sensitive personal information unless we specifically request it for a legitimate business purpose.

How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, contact customer service, register a product, submit a review, participate in a promotion, or subscribe to marketing communications.
Automatically through cookies, pixels, server logs, and similar technologies when you use our website or interact with our emails or advertisements.
From service providers and business partners, including ecommerce platforms, payment processors, financing providers, shipping carriers, analytics providers, advertising partners, review platforms, and customer support providers.

How We Use Your Information

We may use personal information to:

Process and fulfill orders, payments, deliveries, returns, and refunds.
Provide customer service, warranty support, and product-related assistance.
Create and manage customer accounts.
Communicate with you about orders, deliveries, accounts, product safety, and policy updates.
Improve our website, products, services, and customer experience.
Send promotional emails or text messages, subject to your choices and applicable law.
Personalize content and advertisements.
Measure website traffic, advertising performance, and customer interactions.
Detect fraud, prevent misuse, and protect the security of our website and customers.
Comply with legal obligations and enforce our agreements.

Cookies and Advertising

We and our service providers may use cookies, pixels, tags, and similar technologies to:

Operate and secure our website.
Remember your preferences and shopping activity.
Understand how visitors use our website.
Measure the effectiveness of our advertising.
Display advertisements that may be relevant to your interests.

These technologies may collect information about your browser, device, website activity, and interactions with advertisements. Advertising partners may also use this information to recognize your browser or device across different websites and services.

Under certain U.S. state privacy laws, some advertising-related disclosures may be considered “selling,” “sharing,” or the use of personal information for “targeted advertising,” even when no money is exchanged.

You may manage certain cookies through our cookie settings or your browser settings. Where required by law, you may also opt out of certain advertising-related uses through the “Your Privacy Choices” link on our website.

Where legally required and technically supported, we will recognize browser-based opt-out preference signals, such as Global Privacy Control.

Disabling certain cookies may affect the availability or functionality of some website features.

How We Share Your Information

We may share personal information with:

Ecommerce and website hosting providers.
Payment processors and financing providers.
Shipping carriers, warehouses, and logistics providers.
Customer service and warranty-support providers.
Email, SMS, review, and marketing platforms.
Analytics and advertising partners.
Fraud-prevention and security providers.
Professional advisers, government authorities, courts, or law enforcement when required by law or reasonably necessary to protect our rights.
A buyer, investor, or other relevant party in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business.
Other parties when you direct us to share information or provide your consent.

We do not knowingly sell personal information for money. However, certain advertising-related disclosures may be treated as a sale or sharing under applicable state privacy laws.

Email Marketing

If you subscribe to our promotional emails, we may send you information about products, offers, events, and other UpGoing updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our promotional emails.

Even if you unsubscribe from marketing communications, we may still send you non-promotional messages about your orders, deliveries, account, product safety, warranty requests, or customer service inquiries.

SMS Marketing

If you provide your phone number and consent to receive marketing text messages, UpGoing may send you recurring promotional and service-related messages. Messages may be sent using automated technology.

Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase.

You may opt out at any time by replying STOP. You may receive one final message confirming your opt-out. For assistance, reply HELP or contact support@upgoing.com.

Wireless carriers are not responsible for delayed or undelivered messages.

Your Privacy Rights

Depending on where you live and subject to applicable legal exceptions, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of your personal information.
Request a portable copy of certain personal information.
Opt out of certain sales, sharing, or targeted advertising.
Withdraw consent where processing is based on your consent.
Appeal a decision concerning your privacy request.
Exercise your privacy rights without receiving discriminatory treatment.

To submit a privacy request, contact us at support@upgoing.com.

Please describe your request and provide enough information for us to verify your identity. We may request additional information before completing your request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of authorization and verification of your identity.

Data Retention

We retain personal information for as long as reasonably necessary to:

Process orders and payments.
Provide customer service and warranty support.
Maintain transaction, tax, and accounting records.
Prevent fraud and protect our business.
Resolve disputes and enforce agreements.
Comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your account password and notifying us if you believe your account has been accessed without authorization.

Children’s Privacy

Our website and products are intended for adults and are not directed to children under 16.

We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact support@upgoing.com, and we will review and delete the information where appropriate.

Third-Party Websites and Services

Our website may contain links to third-party websites or integrate with third-party services, including payment, financing, social media, review, and shipping services.

We do not control and are not responsible for the privacy, security, or content of third-party services. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, or legal obligations.

The revised Privacy Policy will be posted on this page, and the “Last Updated” date will be updated accordingly. Where required by law, we will provide additional notice.

Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or need additional information about how we handle personal information, please contact us:

UpGoing

Website: www.upgoing.com
Email: support@upgoing.com